Who to contact
BankingCanada.ca is part of the MITEY Canadian financial education network. Privacy questions and requests go to hello@mitey.ca. Mailing attention: Under 101M, Unit 101, 7710 5 Street SE, Calgary, Alberta, Canada. We do not identify an unconfirmed incorporated operator or postal code.
Worksheets and saved choices
The account-cost, balance-waiver and switching worksheets calculate in your browser. Entered assumptions are not automatically sent to the team, a bank, an AI model or another MITEY site. Public directory information and selected dated product examples are research records, not your account information.
Saving a worksheet, a needs brief or a shortlist is an explicit choice that uses this browser’s storage. We do not upload those saved plans. They do not follow you to another device and may be lost if you clear site data. Use the corresponding remove or clear control to delete them. Exported files remain under your control; take care on a shared device.
Optional educational AI
If you choose to start AI chat, your questions and the bounded conversation history are sent to the server and Cloudflare Workers AI to produce an educational reply. The public page address and limited campaign/referral information accompany the request. Do not type identifying or sensitive information into the AI conversation.
Chat cannot read your bank account, provider login, saved plans, browsing history or other private workspaces. A conversation does not create a team enquiry. The transcript is held in temporary page memory and can be cleared; it is processed by the AI provider under its applicable service terms. We do not promise that a provider retains no operational records.
Published worksheet guides, where offered, are labelled separately from AI replies. They explain the method and do not make a personal banking recommendation.
A separate enquiry you choose to send
The enquiry form asks for your name, email, optional phone and question. A separate initially unchecked consent control authorizes storage and a reply about that enquiry. You can review the complete message before sending. There is no newsletter or unrelated marketing opt-in bundled with this choice.
In chat, including the conversation and including a temporary calculator summary are independent optional choices, both initially unchecked. The exact text to be attached appears in the preview. Nothing is attached merely because you used a worksheet or chatted.
An accepted enquiry creates a record in MITEY’s private case register and an internal alert delivered through Resend. Your on-page reference confirms acceptance, not a bank application, professional referral or guaranteed response time. No automatic customer email is sent. We do not automatically send your enquiry to a bank, lender, broker or another private tenant.
Technical information and service providers
Lovable provides this site’s existing frontend hosting. Cloudflare provides the optional AI and owned-enquiry services; Resend delivers internal alerts. These service providers may process information outside Canada under their applicable safeguards. Existing provider-backed public pages may retrieve catalogue records; this does not authorize uploading your worksheet or needs answers.
Hosting and security services process technical information such as IP addresses, browser details and requested pages. The enquiry service records its source page, referring page without query or fragment, explicit campaign labels, consent version and delivery receipts. Abuse controls use a protected IP-derived identifier and usage counters. No calculator inputs are added to advertising or enquiry payloads automatically.
Use, retention and your rights
We use enquiries to respond to the stated request, manage its follow-up, maintain delivery and consent records, protect the service and meet applicable legal obligations. We do not sell your personal information or use a calculator session as permission for unrelated marketing or AI training.
Access is limited to authorized operations and required service providers. Enquiries and operational records are retained only as needed for their stated purposes and applicable obligations; deletion may be subject to those requirements. No online service is risk-free. Please leave out passwords, SINs, bank-account or payment-card numbers, identity documents and financial statements.
You may request access, correction, deletion or withdrawal of enquiry-contact consent at hello@mitey.ca. We may need to verify that a request concerns your information without asking for unnecessary sensitive records. Removing a local plan does not remove a separately submitted enquiry, and withdrawing contact consent does not automatically erase records required for other lawful reasons. Changes to these practices will be reflected here, with fresh consent where required.